Frequently Asked Questions

Where is your program located?

Twelve Oaks drug rehabilitation center is a private, free-standing, 102-bed, alcohol and drug recovery center located in the Florida Panhandle (on the inter-coastal waterway in Navarre, Florida). Our five-acre campus borders a sandy beach and provides a serene setting for its distinctive treatment programs. Visit our home page to see a map of the area.

What types of problems/disorders do you treat?

We provide comprehensive treatment for drug addiction and alcoholism to adults.

How much will treatment cost?

Addiction rehabilitation is a highly personal experience, and the costs associated with treatment depend upon a number of issues, including the specific nature of your problem being treated, the amount of time you will need to remain in treatment and the presence of any co-occurring disorders.

Our admission advisors will be happy to work with you to develop an accurate picture of what your drug rehabilitation treatment will cost

Does your program accept insurance or provide financing options?

Yes, we work with most major insurance providers and are Tricare certified. When you speak with our admission advisors, we will also be able to assist you in determining which insurance benefits will be available for your treatment. We will walk you through the process of accessing those benefits, and can also help you with financial arrangements for private payment if necessary.

Are your staff members licensed?

We pride ourselves on having one of the most qualified, experienced and dedicated staffs in the field of addiction and recovery. In addition to being licensed, our highly qualified professionals are skilled and experienced in a variety of treatment modalities; our staff members also possess a wide range of degrees and licenses. To learn more about the talented and dedicated treatment professionals who make Twelve Oaks such a powerful and effective program

Is your program accredited?

Yes. Twelve Oaks and Project Excel are licensed by the State of Florida – Department of Children and Families, Tricare certified and nationally accredited by CARF (Commission on Accreditation of Rehabilitation Facilities).

Do you provide detox services?

Yes, we do. An important function of our medical team is to provide a safe and comfortable detoxification from drugs and alcohol when indicated, using cutting-edge treatments and medications such as Suboxone.

Does Twelve Oaks support AA/NA and similar 12-Step programs?

Yes. 12-Step principles and 12-Step meetings are?integral components of our comprehensive drug and alcohol treatment programs. We provide information about AA as well as other 12-step groups with the intention of helping clients develop a sober support system that represents a philosophy and structure that will work for them.

How long will I need to be in treatment?

The length of stay at Twelve Oaks is a minimum of 30 days. The Intensive Outpatient (IOP) program is 8 weeks and the meetings occur on Monday through Friday from 9am-230pm. The normal individualized IOP program is 3 days a week. In addition, the IOP gives process groups and a BB study.

Determining the ideal length of stay involves an analysis of a number of personal factors, including (but not limited to) the nature and severity of the issues you are struggling with and the presence of any co-occurring disorders.

Our professionals will take all of these issues into consideration as we work with you to create the personalized program that will put you in the best position to pursue long-term recovery.

What is a typical day in drug rehab like?

A typical day at Twelve Oaks may consist of morning check-in group, education sessions, group therapy, individual therapy, private meditation, sober fun activities, recreational therapy and other therapeutic activities. For a look at our adult program schedule, visit the sample adult schedule.

Will I be required (or permitted) to take medication during treatment?

Our substance abuse treatment programs work with physicians who are board certified in Addiction Medicine. Each client admitted to the Twelve Oaks drug rehab treatment program will undergo a comprehensive medical and addiction assessment by a qualified medical provider.

All medication determinations are made on an individual basis, and always involve the informed consent of the client. At Twelve Oaks, we are experienced in using Suboxone to ease withdrawal from opiate addiction, as well as Vivitrol and other medications — but every decision regarding medication will be made by you and your physician.

Detox medication will be prescribed and monitored by our attending ASAM (American Society of Addiction Medicine) certified physician. Patients can be maintained on medications as prescribed by their own personal physician(s).

What types of therapies and programs does Twelve Oaks use?

The Twelve Oaks Treatment Program uses evidenced based practices consistent with the Matrix Model and Twelve-Step Facilitation. Each individual will participate in the many phases of the program.

Treatment is delivered primarily through group modality with ancillary individual sessions as needed. Groups are designed to inform and teach the addiction and recovery processes while discussion allows for identifying individual aspects. Process groups allows the individual to discuss and work through any precipitating factors to their addiction.

Family involvement during treatment is strongly encouraged as well as aftercare attendance after the initial treatment program is completed. Attention is also given to nutritional or other physical problems that may have developed.

Will I be allowed to smoke cigarettes during treatment?

Smoking is permitted in designated areas. You will need to bring your own cigarettes (enough for the entire length of your stay) and lighters, as these items are not available at our drug and alcohol rehab facility. If you are interested in quitting smoking during treatment, we offer a nicotine cessation treatment program.

What items should I bring with me – and what should I leave at home?

The following items are prohibited during your stay at Twelve Oaks:


  • Drugs / Alcohol
  • Any product containing alcohol as one of the
  • first three ingredients listed (including shampoo and conditioner)
  • Aerosols
  • Over-the-counter medications
  • Weapons and anything deemed so by staff
  • Paints, paint thinner/remover, turpentine
  • denatured alcohol, kerosene, gasoline or freon
  • fireworks, candles, or incense
  • Airplane cement, glue or adhesives
  • Hair dyes or hair coloring products
  • Fingernail polish and polish remover
  • Electronic devices including laptops and cell phones
  • Sports equipment (weights, baseball bats, etc.)
  • Pornography
  • Clothing or hats with inappropriate messages
  • or symbols which have sexual, gambling, racial, alcohol or drug references
  • Perfume/cologne
  • Energy drinks (Red Bull, Rock Star, etc.)
  • Coolers, coffee pots, cooking devices
  • Electric blankets and heating pads
  • Large sums of money
  • Shorts higher than 6 inches above the knee
  • Sleeveless clothing (worn without a sleeved shirt over it)
  • Low-cut shirts
  • Other items deemed inappropriate for treatment
  • Fresh, frozen, home-baked, microwavable, or food items in bulk (individually wrapped single-serving packages are okay)


For a list of what items you should bring (and what is prohibited during your residence at Twelve Oaks), visit our Admissions page.

Will my family be involved in my treatment?

Yes. We strongly encourage family involvement during treatment. Our goal is for Twelve Oaks to be the last treatment program you ever need — and we realize that family support is an essential component of successful recovery.

Family members will learn how to become part of the client’s relapse prevention plan and be assisted in identifying and developing healthy boundaries and recovery goals for themselves.

Private family therapy sessions are scheduled as needed either face to face or by phone conference.

Will I be able to have visitors or make phone calls during my stay?

There are no phone calls or visiting during the first seven days, however, afterward both calls and visiting hours are available. While you may not bring your own cell phone, phone use will be provided and allowed on a regular basis. back to top

Change answer to the following: There are no phone calls during the first seven days, however, after this period, calls are available, if appropriate. While you may not bring your own cell phone, phone use will be provided and allowed as appropriate on a regular basis.

How can I learn more about Twelve Oaks?

Call 877.762.3758, click the “Chat Now” button on the right side of this page or visit our Contact page. We look forward to having the opportunity to discuss the many benefits of our program and to answer all of your questions about Twelve Oaks!

Do you offer an aftercare program?

Absolutely! Continuing care is one of the most important components of a successful recovery. We have designed a treatment model that supports long-term recovery. For more information visit our Alumni page.

Our discharge planning process is designed to prepare our clients for their re-entry as newly sober people. During this planning, we address questions and concerns regarding what will happen when you return home.

Also, our Alumni program provides an opportunity to continue to practice the tools taught in treatment, as well as a chance to build a supportive network with others who are also in recovery.

After having unsuccessfully gone through numerous facilities in the past, I learned about Twelve Oaks and gave it a chance. By far it has been the best decision I've ever made.

– April F.