Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Twelve Oaks Recovery Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Twelve Oaks Recovery Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Professional Referrals

At Twelve Oaks Recovery Center, we pride ourselves on the quality of our professional relationships. Your patient’s decision to enter treatment is an important one, so we are committed to providing the highest quality care. We value building our existing professional relationships while also continuing to foster new relationships with professionals in the community.

Professional Referral Sources

Twelve Oaks Recovery Center’s Professional Referral Sources

We welcome referrals from many different sources. Family members and friends of those needing treatment often refer patients to our center and our referral sources also commonly include the following:

  • Psychiatrists
  • Psychologists
  • Primary care physicians
  • DUI attorneys
  • Case managers
  • Hospitals
  • Emergency rooms
  • Urgent care clinics
  • Clinicians in the community and at other facilities
  • Police officers
  • Nurses

This is by no means an exhaustive list. If you know of someone who would benefit from our services, do not hesitate to contact us.

About Our Program

The Twelve Oaks Recovery Center Program

Responsiveness is a staple of our program, and that responsiveness begins before a prospective patient even steps through our door. Our admissions department is staffed 24 hours a day, 7 days a week. If you know of someone in need, you have only to call us.

Once a prospective patient is admitted, that person will be assigned a case manager, and the case manager will then be the primary point of contact for the referent. Case managers will make contact within the first 24-72 hours of treatment and will provide the referent with the name, phone number, and e-mail address of the patient’s counselor. We are happy to provide regular updates to our referents, depending on the needs and wishes of both our patients and our referents. We work with our referral sources to return patients to their care after they have completed treatment with us.

If you have any questions about the referral process, would like to learn more about our treatment process, or would like to arrange an on-site visit, please feel free to contact us at your earliest convenience.

Call for Free Insurance Verification
  • Aetna
  • Blue Cross Blue Shield
  • Tricare
  • United Healthcare
  • and more...

Notice to Our Patients

Read Here