Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Twelve Oaks Recovery Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Twelve Oaks Recovery Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Medical Records

For a copy of your medical record, please complete our Authorization to Disclose Healthcare Information form.

Some helpful notes when completing the document:

  • The section on Alcohol, Drug, and Substance abuse will need to be marked yes except when only requesting Lab Reports, Immunization Records, or Medication Records.
  • If you are requesting the Psychiatric Evaluation, the section on Mental Health Records Dates will need to be marked yes.
  • If you are unsure of the dates you were here, you may write in ALL or just the year.  Incorrect dates will void the request and a new form will need to be completed.
  • If you want your records via email, write the email address on the release.
  • If you enter an authorization expiration date (bottom third of the release), please keep in mind processing time.
  • We receive numerous requests and process them in the order they are received.  By law we have 30 days to process a properly completed request.

By completing this form properly, we can ensure that we are releasing your confidential information to the right recipient.

Fax forms to 850-939-7278 or mail them to Twelve Oaks, Medical Records Dept, 2068 Health Care Dr, Navarre, FL  32566.

If you have any questions, please contact the Medical Records Department at 850-939-1200.

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