Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 12/17/2020

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Twelve Oaks Recovery Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Twelve Oaks Recovery Center.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Notice to Our Patients

Twelve Oaks takes seriously the confidentiality of our patients’ information and are notifying certain individuals of a recent security incident so they can take steps to protect that information.

On December 13, 2020, we identified unusual network activity. We immediately took steps to secure the network and began an investigation with the assistance of a computer forensic firm. The investigation determined that an unauthorized person gained access to our network and, on December 13, 2020, deployed malware and acquired copies of some of the documents on our systems.

On December 14, 2020, we learned that those documents contained personal information and therefore conducted a review of all documents involved to determine what information may have been affected. Through this review, we concluded that the affected documents contained some patients’ information, such as their names, addresses, dates of birth, Social Security numbers, and/or medical record numbers.

This incident did not involve all Twelve Oaks patients; but only those whose information was identified in the documents at issue.

Further, it is important to note that we have no indication that any of this information has been misused. However, beginning February 12, 2021, we are mailing notification letters to affected patients for whom we have a valid address. Affected individuals should refer to the notice they receive in the mail regarding the steps they can take to protect their information. We have also established a dedicated, toll-free call center for patients to call with questions, available at 1-800-853-0671, Monday through Friday, between 9 a.m. and 9 p.m. Eastern Time. As a best practice, it is always advisable for individuals to review statements received from their healthcare providers and health insurers. If individuals see any charges for services that they did not receive, they should call the provider or insurer immediately.

We are very sorry that this incident occurred and for any concern this may cause. We continually evaluate and modify our practices to enhance the security and privacy of the personal and protected health information in our possession. To help prevent something like this from happening again, we are continuing to regularly audit our systems for potential unauthorized activity and have implemented enhanced network monitoring tools.

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