Increased Precautions We're Taking in Response to the Coronavirus
As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Twelve Oaks Recovery Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Twelve Oaks Recovery Center.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • We are offering visitation through telehealth services so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services are being vetted and may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Insurance and Payment Info

Twelve Oaks will verify your insurance at no cost. We are able to work with most insurance providers to make treatment as affordable as possible.

Financial Information

Substance Abuse Treatment Financial Information

Twelve Oaks has made every effort to keep our addiction treatment programs affordable while ensuring the highest quality of care. Twelve Oaks and its programs are approved by TricareAetna, and most other insurance companies. We work with most major insurance providers and can assist you in determining which insurance benefits will be available for your treatment. We will walk you through the process of accessing those benefits, and can also help you with financial arrangements for private payment if necessary.

Insurance Responsibility

Client/Patient Responsibility at Twelve Oaks Recovery

The client/patient must understand that it is the sole responsibility of the subscriber/guarantor to know what his/her insurance benefits are, and if the policy is in effect. As a courtesy to our clients, our business office will make every effort to verify the insurance and to obtain the benefits from the insurance company. No employee or anyone affiliated with Twelve Oaks will, or can be held responsible for knowing what a client’s insurance will or will not cover. This includes benefits that may have been quoted by the insurance company.

The business office will bill your insurance as a courtesy to you and make every effort to obtain payment. However, all or any portion of the bill that is not paid by the insurance carrier is the sole responsibility of the client and/or the guarantor. Benefits that are quoted by the insurance company may only reflect coverage charges and not 100% of the billed charges. Benefit quotations are subject to the member’s eligibility at the time benefits were requested and any quotations are not a guarantee of benefit coverage or of member eligibility until actual insurance payment for services is received. All anticipated uninsured/non-covered charges and projected co-payments are expected to be paid upon admission. No interest will accrue to current accounts.

To learn more about financing treatment at Twelve Oaks, call our caring admissions counselors at (850) 203-3002