Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Twelve Oaks Recovery Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Twelve Oaks Recovery Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Does Aetna Cover Drug Rehab in Navarre, Florida?

Does Aetna Cover Drug Rehab?

Does Aetna Cover Drug Rehab at Twelve Oaks Recovery Center?

If you have insurance coverage through Aetna, either via a policy at work or one that you purchased for yourself and/or your family, your policy may include coverage for drug rehab, and/or other types of treatment for substance abuse and addiction. Depending upon the specifics of your Aetna policy, drug rehab options that may be covered by your insurance may include detoxification, residential treatment, and certain forms of outpatient care.

Twelve Oaks Recovery Center in Navarre, Florida, is an in-network provider with Aetna, and we have treated many people who used their Aetna insurance benefits to pay for drug rehab services. Aetna offers a broad range of policies with a variety of features and limitations, so it will be essential to review the specific language in your policy to determine what drug rehab services may or may not be covered.

With our familiarity with Aetna and our dedication to superior client service, we would be happy to assist you in your efforts to determine if your Aetna policy will cover drug addiction treatment at Twelve Oaks Recovery Center for you or a loved one. Just call our center at your convenience, and be sure to have your insurance card or other relevant policy information ready when you do.

What Types of Drug Rehab Does Aetna Cover?

What Types of Drug Rehab Does Aetna Cover at Twelve Oaks?

Depending upon an individual’s needs, a comprehensive drug rehab experience may involve treatment at a variety of levels. For example, those who need help ridding their bodies of addictive substances may begin with a short stay in our detoxification, or detox program, and then move into residential care. Individuals who need step-down support after residential treatment may participate in our partial hospitalization program (PHP) and/or our intensive outpatient program (IOP).

Some individuals will participate in all levels of drug rehab, from detox through IOP, while others may only receive care at one or two levels. At Twelve Oaks Recovery Center, our goal is always to provide the type and level of care that is best suited to each person’s specific needs.

As noted in the previous section, the types of drug rehab services that Aetna covers can vary depending upon the specifics of your policy.

If you have your insurance card with you when you contact Twelve Oaks Recovery Center, a member of our team will be happy to help you confirm your Aetna benefits and verify what types of drug rehab your policy will cover.

How Much of the Cost is Covered by Aetna?

How Much of the Cost of Drug Rehab at Twelve Oaks is Covered by Aetna?

As is the case with virtually all forms of insurance, your Aetna coverage will likely have certain limitations regarding how much or how long Aetna will pay for drug rehab and/or other services related to addiction treatment. Common limitations involve the amount of money that the policy will allocate for drug treatment and the amount of time that the covered individual can remain in treatment and have his or her care covered by Aetna. Depending upon the specifics of your policy, these limitations may be annual or for the life of the policy.

To confirm how much of the cost of drug rehab that your policy with Aetna will cover, be sure to have your insurance card or other relevant policy information with you when you contact Twelve Oaks. The knowledgeable and friendly individual with whom you speak will be able to get you the answers that you need in order to make the best treatment-related decisions for yourself or your family member.

What if Aetna Doesn't Cover All My Needs?

What Can I Do if Aetna Doesn’t Cover All of My Drug Rehab Needs?

In addition to providing a personalized treatment experience that empowers individuals to overcome struggles with substance abuse and chemical dependency, Twelve Oaks is also dedicated to ensuring that individuals and families have the information and support that they need in order to make the best decisions regarding their current and future care.

Part of this process involves open and honest discussions about the cost of residential and outpatient treatment and various options for funding one’s care. As noted in previous sections, your Aetna policy may cover only part of your treatment at Twelve Oaks in Navarre, Florida. The first and most important step in determining what, if any, costs you will be responsible for is to confirm exactly what your Aetna policy will and will not cover. Once we understand that, we can work with you and your family to develop a plan for funding the parts of your treatment that are not covered by your Aetna policy.

We are aware that financial worries prevent many people from seeking treatment, but we also know that many individuals and families who contact Twelve Oaks are pleasantly surprised by our ability to guide them through the financial component of treatment.

How Can I Confirm My Aetna Benefits?

How Can I Confirm My Aetna Benefits for Twelve Oaks?

Confirming your Aetna benefits, determining the type, level, and amount of drug treatment that your policy will pay for, and getting answers to any additional insurance questions that you may have is as simple as calling Twelve Oaks at your earliest convenience.

Have your policy information ready when you call, and the advisor with whom you speak will be able to walk you through the process and help you to make the most informed decisions about getting life-changing drug addiction treatment services for yourself or a family member.

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